APA Style

TJIPTONO, FANDY. (2011). SERVICE,QUALITY&SATISFACTION (3). Yogyakarta: CV Andi Offset.

Chicago Style

TJIPTONO, FANDY. SERVICE,QUALITY&SATISFACTION. 3 Yogyakarta: CV Andi Offset, 2011. Text.

MLA Style

TJIPTONO, FANDY. SERVICE,QUALITY&SATISFACTION. 3 Yogyakarta: CV Andi Offset, 2011. Text.

Turabian Style

TJIPTONO, FANDY. SERVICE,QUALITY&SATISFACTION. 3 Yogyakarta: CV Andi Offset, 2011. Print.